Official Documents

Privacy Policy MR88 –
Data Protection & Information Security

Your privacy is our priority. This document clearly explains how MR88 collects, uses, stores, and protects your personal information in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).

Last Updated: 1 January 2026

Six Pillars of Protection MR88 Privacy

We take a comprehensive approach to protecting the personal information of every MR88 member.

256-Bit SSL Encryption

All data transmitted between your browser and MR88's servers is protected with industry-grade 256-bit SSL encryption — the same standard used by leading banking institutions.

Secure Data Storage

Your personal information is stored on servers protected by multiple layers of security. Data access is granted only to authorised personnel.

No Data Sales

MR88 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

Malaysia PDPA Compliance

Our privacy policy is fully crafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your rights as a user are protected.

Your Data Controls

You have the full right to access, amend, or request deletion of your personal data. Requests will be processed within 14 business days.

Communication Controls

You can opt out of receiving marketing communications at any time through your account settings or by contacting our support team.

01

Introduction

MR88 — accessible at mr88.wine — is committed to protecting the privacy and security of the personal information of every member who uses our platform. This Privacy Policy has been carefully drafted to ensure you fully understand your rights and how we handle your data.

This document describes the privacy practices of MR88 covering all our services — including the online gaming platform, mobile app, VIP programme, promotions, and all our communication channels. By registering or continuing to use the MR88 platform, you agree to the terms of this Privacy Policy.

This policy is effective in conjunction with Terms and Conditions and Responsible Gaming Policy MR88.

If you do not agree with any part of this Privacy Policy, please stop using the MR88 platform and contact our support team to close your account.
02

Information Collected

MR88 collects your personal information through several means — information you provide directly, information collected automatically as you use our platform, and information we receive from trusted third-party sources.

Information You Provide Directly:

Data Categories Example Information When Collected
Identity Full name, identity card number, date of birth Registration / KYC
Contact Email address, phone number Registration
Address Residential address, postcode, state KYC / Withdrawal
Finance Bank account details, e-wallet, transaction history Deposit / Withdrawal
Identity Documents MyKad copy, passport, utility bill KYC Verification

Automatically Collected Information:

  • IP address and geolocation data.
  • Device type, operating system, and browser version used.
  • Access log data — pages visited, session duration, buttons clicked.
  • Game history — game type, bets, wins, and losses.
  • Cookie data and browser fingerprint.
Automatically collected information is used solely to improve user experience, prevent fraud, and ensure platform security.
03

How We Use Your Data

MR88 uses your personal information on valid legal grounds, including contract fulfilment, legitimate interests, legal obligations, and your consent. The following are the primary purposes for which your data is used:

  • Account Management: Create, verify, and maintain your member account.
  • Transaction Processing: Process deposits, withdrawals, and all financial transactions securely.
  • Identity Verification (KYC): Meet anti-money laundering (AML) and know your customer (KYC) compliance requirements.
  • Customer Support: Respond to your enquiries, complaints, and support requests.
  • Fraud Prevention: Detect, investigate, and prevent any fraudulent activity or unauthorised access.
  • Service Improvements: Analyse usage patterns to improve the platform, games, and user experience.
  • Marketing Communications: Send information about promotions, bonuses, and platform updates — only with your consent.
  • VIP Program: Manage VIP membership and deliver the corresponding benefits and rewards.
  • Legal Compliance: Fulfil legal and regulatory obligations applicable in Malaysia.
MR88 will not use your data for purposes unrelated to the services you use without obtaining your prior consent.
04

Information Sharing

MR88 does not sell or disclose your personal data to third parties for their own marketing purposes. However, in operating the platform, we share data with the following parties within a strictly limited and controlled scope:

  • Payment Service Providers: Payment processors such as FPX, DuitNow, Touch 'n Go, and Boost for the purpose of processing your deposits and withdrawals.
  • Gaming Software Providers: Third-party gaming companies that provide slots, live casino, and sports betting on the MR88 platform.
  • Identity Verification Providers: A third-party KYC service that helps us securely verify member identities.
  • Analytics Providers: Analytics tools that help us understand usage patterns — data is shared in aggregated and anonymised form.
  • Authority: Law enforcement agencies or government authorities when required by Malaysian law.

All third-party service providers we engage are bound by strict data processing agreements and are required to uphold data protection standards equal to or higher than our own.

Important: MR88 will never ask you to share your account password with any party, including our own support team.
05

Data Security

MR88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

  • Data Encryption in Transit: All communications between the platform and your browser are secured with TLS 1.3 protocol and 256-bit SSL encryption.
  • Data Encryption at Rest: Sensitive data such as financial information and KYC documents are stored in encrypted format using AES-256 standard.
  • Strict Access Control: Access to personal data is restricted to staff who require it to perform their duties — based on the principle of least privilege.
  • Continuous Monitoring: Our systems are monitored 24/7 to detect any suspicious activity or intrusion attempts.
  • Regular Security Audits: MR88 conducts regular security audits and penetration testing by independent parties.
  • Two-Factor Authentication (2FA): We offer 2FA as an additional security layer for your account.
While we take all reasonable measures, no system can guarantee 100% absolute security. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.
06

Cookies & Tracking Technologies

MR88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance Cookies: Collect data on how you use the platform to help us improve performance and the user interface.
  • Functional Cookies: Save your preferences such as language, display settings, and recent game history for a more personalised experience.
  • Analytics Cookies: Help us understand aggregate traffic patterns and user behaviour to improve our services.

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the MR88 platform.

07

Your Rights

Under Malaysia's PDPA and MR88's privacy policy, you have the following rights regarding your personal data:

🔍
Right to Access

Request a copy of the personal data we hold about you at any time.

✏️
Right to Rectification

Request correction of inaccurate or incomplete data in our records.

🗑️
Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

🚫
Right to Object

Object to the processing of your data for direct marketing purposes at any time.

📦
Right to Portability

Receive your data in a structured, machine-readable format.

⏸️
Right to Restriction

Request restriction of data processing during an ongoing dispute or investigation.

To submit any request regarding your rights, contact the MR88 support team via email at [email protected]. Requests will be processed within 14 business days.
08

Data Storage

MR88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active Account Data: Retained for the duration your account remains active on MR88.
  • Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysian tax and financial legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after account closure in accordance with AML requirements.
  • Communication Logs: Customer support records are retained for 2 years for reference and dispute resolution purposes.
  • Data After Account Closure: Upon account closure, personal data no longer required for legal purposes will be deleted or anonymised within 90 days.
09

Children's Privacy

The MR88 platform is intended for individuals aged 18 and above only. We do not knowingly collect, use, or store personal data of minors.

If we find that personal data of an individual under 18 years of age has been collected, we will take immediate steps to delete that data and close the relevant account. Accounts suspected of being owned by underage individuals will be suspended immediately pending completion of age verification.

Parents or guardians who suspect their child has registered on the MR88 platform are advised to contact us immediately so that action can be taken without delay.
10

Third-Party Links

The MR88 platform may contain links to third-party websites or services operated independently from us. These links are provided solely for your convenience.

MR88 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit outside the MR88 platform. Your visits to third-party sites are entirely at your own risk.

11

Policy Amendments

MR88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:

  • A notice prominently displayed on the MR88 website homepage.
  • A notification email will be sent to your registered email address at least 7 days before changes take effect.

The "Last Updated" date at the top of this document indicates when the latest amendment was made. Your continued use of the MR88 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy.

12

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how MR88 handles your personal data, please contact our Data Protection Officer:

Support Email
Operating Hours
24 Hours, 7 Days a Week
Response Time
Within 14 business days
Supported Languages
Bahasa Malaysia & English

Join MR88 –
Your Data, Fully Protected

Over 500,000 active members have trusted MR88 as their online gaming platform of choice. Register today and enjoy a safe, fair, and exciting gaming experience.

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